Start your courier service provider with your problem route, the “headache”. The best way to evaluate and grow with a new partner is to see how they resolve your pain.
You could also divert your resources to that route and use the outside provider for the easier, beginner route. Watch as they adapt to your procedures, thoroughly understand your process and strategically operate your route. Your provider should then easily apply that knowledge and quickly transition to other routes. The goal of a Dedicated Service provider is to merge and conform with your current operations, not have you adapt to theirs.
The analytics conducted by the internal courier team and the drivers’ knowledge from consistent service to your clients are resources available to you. You, the drivers and the courier team all want to reduce the amount of time on the road, save fuel and retain customers. This creates a proactive environment to:
All while maintaining seamless service to your clients.
The auto parts industry [case study] demands optimized service to ensure technician productivity and quick vehicle turnover. To meet this need, a national auto parts OEM distributor sought a courier service provider to handle some of their dedicated same-day delivery routes. Excel Courier began with a Maryland location, initially running the route as-is to understand the company's procedures and build relationships with key personnel.
To maintain on-time deliveries, we monitored key metrics such as shipping time, order accuracy, call analysis, and order memos. Over the next few years, we replicated this process at six additional locations. To streamline operations and reduce stress, we deployed on-site Field Services Managers to serve as immediate contacts for both drivers and on-site staff. Moreover, we optimized warehouse efficiency by enabling drivers to assist with parts pulling during periods of low delivery activity.
Fast routes and reliable service is the crossroad that’s essential to keeping your operations, your clients and your patients satisfied.
The Excel Team
The Excel Team: Nov 14, 2024 5:45:00 AM
