Reflecting On 2024 and Looking Ahead To 2025
Reflecting on a Remarkable 2024 and 42 Years In Logistics With CEO, Chris Marchetti
4 min read
The Excel Team : Oct 25, 2024 1:47:22 PM
Dedicated Delivery Service offers a solution for managing overwhelming deliveries and handling your business’s high-volume on-demand and routine last-mile courier needs. The service assigns private drivers with vehicles for flexible, predictable and efficient solutions.
When you need an experienced driver to cover your regular driver, when you need multiple drivers to run routes for expected or unexpected volume peaks or for when you want to expand your carrier base; dedicated deliveries are an outsourced solution to your fleet management headaches.
Dedicated Services give you the flexibility to prepare for both predictable and unpredictable situations.
These would be no issue for any dedicated delivery carrier to adjust on short notice.
You prepare for seasonal volume increase, recruiting and hiring temporary drivers and leasing vehicles to cover overflowing routes. You even know the exact distance and time of each route, down to the minute. But what about a contingency plan for unpredictable daily functions? A van’s alternator needs to be replaced mid-delivery or your driver will be out for a couple of days.
A dedicated courier’s vast fleet, flexible schedule and geographical reach is a solution for these disruptions.
Start your courier service provider with your problem route, the “headache”. The best way to evaluate and grow with a new partner is to see how they resolve your pain.
You could also divert your resources to that route and use the outside provider for the easier, beginner route. Watch as they adapt to your procedures, thoroughly understand your process and strategically operate your route. Your provider should then easily apply that knowledge and quickly transition to other routes. The goal of a Dedicated Service provider is to merge and conform with your current operations, not have you adapt to theirs.
Whether delivering auto parts or lifesaving material, every minute counts in the same-day delivery market.
The analytics conducted by the internal courier team and the drivers’ knowledge from consistent service to your clients are resources available to you. You, the drivers and the courier team all want to reduce the amount of time on the road, save fuel and retain customers. This creates a proactive environment to:
All while maintaining seamless service to your clients.
The auto parts industry [case study] demands optimized service to ensure technician productivity and quick vehicle turnover. To meet this need, a national auto parts OEM distributor sought a courier service provider to handle some of their dedicated same-day delivery routes. Excel Courier began with a Maryland location, initially running the route as-is to understand the company's procedures and build relationships with key personnel.
To maintain on-time deliveries, we monitored key metrics such as shipping time, order accuracy, call analysis, and order memos. Over the next few years, we replicated this process at six additional locations. To streamline operations and reduce stress, we deployed on-site Field Services Managers to serve as immediate contacts for both drivers and on-site staff. Moreover, we optimized warehouse efficiency by enabling drivers to assist with parts pulling during periods of low delivery activity.
Fast routes and reliable service is the crossroad that’s essential to keeping your operations, your clients and your patients satisfied.
Remove any hesitation about using a new provider. Dedicated Delivery Service is customizable and you’re relinquishing the amount of control you want. Structure your dedicated service to become your entire fleet management solution and be completely hands-free or build them in as part of your team.
A diverse fleet scales with the growth of your business. Dedicated Delivery Service means you can offer your customers’ more cut-off order times by adding multiple daily runs to and from your hub. You can expand your same day delivery region and reach a diverse client base or use larger vehicles to compensate seasonal peaks.
Efficient and timely service increases chances of repeat customers; in many cases it saves a life.
A global life sciences company [case study] faced a big challenge getting lab specimens delivered on time. Their old provider just couldn't keep up, so they teamed up with a dedicated medical courier service.
They started with a trial run, assigning a single driver to a high-volume route. This driver knew the route inside and out, ensuring timely pickups and deliveries.
They didn't stop there. They added more drivers for weekends and backups, and even set up a relay system with secure lockboxes for longer routes. It was like a well-oiled machine, keeping those critical specimens moving.
And the best part? We assigned a dedicated account manager to oversee everything. It was like having a personal assistant for their delivery needs.
With this new approach, they dramatically improved on-time deliveries and overall service quality. It was a win-win for the lab and their patients.
...starting the conversation. All you need to come to the table with is:
Is it 5 hours once a week or 7 hours every day for 3 months? Do you have a high volume of on-demand deliveries that require a dedicated driver all day or do you have static stops for a route? A courier’s responsibility is to help you find your solution with ease.
In a world where consumer, client, and patient expectations are by the hour, even by the minute, the traditional same-day delivery model has become the bare minimum. This evolving expectation has demanded companies to expand their fleet and provide alternatives. This requires access to more vehicles, drivers and then dealing with the nuances of, well, vehicles and drivers.
Having a service tailored to you gives you the ability to offer your clients that same flexibility. Today is the perfect day to make a plan to extend the limits of your delivery capabilities with Dedicated Delivery Service. Contact us today!
Operating since 1986, Excel Courier is a high-touch, time-critical transportation and logistics services provider. Headquartered in Ashburn, VA, it serves the Mid-Atlantic region and is available 24 hours a day, 7 days a week, and 365 days a year.
703-478-0140 (24/7/365)
Reflecting on a Remarkable 2024 and 42 Years In Logistics With CEO, Chris Marchetti
7 min read
Your Parts Department's Missing Link The auto parts industry is witnessing significant growth due to the rising number of vehicles on the road. With...
4 min read