Excel Courier: 2024 Year in Review - By The Numbers

Excel Courier By the Numbers

Happy New Year! 

While we are still scribbling out 2024 and writing in 2025, it's a great time to pause and appreciate where we've been.

Join us as we look back at the key insights that tell a story of how the Excel Courier team supported our Mid-Atlantic community in 2024. 

Excel is the name, courier is the game

Over 200,000 packages were handled and over 11 million pounds were moved in 2024, which is the equivalent of over 845 elephants!

We achieved a 95% on-time delivery rate. Why is this important? In courier, in addition to quality service, timing is  e v e r y t h i n g.

47% of orders were delivered between 9 am and 2 pm, with our busiest days being Tuesdays and Wednesdays, totaling over 104,000 deliveries between the two days.

Our most requested services were scheduled, dedicated,

rush, deadline, and regular.

No surprise here, but our cars and vans (cargo, transit, sprinter) made up 97% of our requests. They beat the other vehicles in our fleet, like covered pickups, minivans, reefer trucks, reefer vans, straight trucks, and tractor-trailers.

Why does this make sense? It's because we specialize in critical same-day deliveries. Car and cargo vans are ideal for maneuvering through busy city streets and making fast and dependable deliveries in densely populated regions like the DMV.

You Called [and emailed], we answered

Almost a third of you loved hearing our voice (or email) but did you know that if you have recurring or dedicated deliveries, you can have your orders scheduled in our system for a completely hands-free experience? Over 60% of you did! 

If our portal is accessible, you can place your on-call deliveries online. In 2024, 7% took advantage of this feature.

Where We're Going, We Don't Need Roads

We delivered to nearly 1,500 zip codes in 46 states! The counties with the most deliveries were: 

• Fairfax County, Virginia
• Washington, D.C. (technically not a county but functions as one)
• Montgomery County, Maryland
• Loudoun County, Virginia
• Baltimore County, Maryland

As a Mid-Atlantic same-day courier, we handled 64% of our deliveries in Virginia, Maryland, Washington D.C., and Pennsylvania in 2024.

However, some clients require immediate services and cannot afford delays or the risk associated with multiple hand-offs that could disrupt the chain of custody.

The farthest delivery was 2,900 miles away in Blaine, Washington, with San Diego, California, a close second at 2,600 miles.

Map of zip codes Excel Courier had delivered to in 2024

Thank you for Joining The Ride 

[Our Clients] 👨‍⚕️👩‍⚕️👨‍🎓👨‍🏫👩‍⚖️👨‍⚖️👨‍🍳👩‍🔧👨‍🏭👨‍💼👷👨‍💻👨‍🔬👩‍🔬

More than a third of our clients have been with us for 10+ years, with an average of 16.4 years!

We've provided courier services for 38 years, meaning many clients have been partners for over half of our existence.

[our team] 👫

Our team has grown by 12 new team members this year! We've invested heavily in expanding our talented workforce while simultaneously nurturing the growth and development of our existing team members.

We are proud to say our average employee tenure is over 8 years.

[our Drivers] 🚗

We truly couldn't commit to the promise of moving lives forward without our 250+ amazing drivers. And oh my, did they drive. In 2024, Excel Courier drivers covered nearly 3 million miles.

Which means we drove around the world over 120 times!

Hello, Again! Top Seven Industries

While we receive requests for courier and logistics services from various industries, some reach out to us a bit more frequently.

It’s like looking at a restaurant menu; every item is amazing, but there are always those chef’s recommendations that get ordered again and again!

Here are the top seven industries that used Excel Courier in 2024:

Logistics and Transportation: We have used labor teams to deliver heavy and high-value goods like server racks for data centers.

Critical Logistics (Aviation): TSA drivers are the MVPs for these! Every moment matters for recovering materials or tendering at IAD, BWI, DCA, or RIC. Packages may also need dry ice replenishment in customs.

Warehouse and Distribution: We handled inventory management for material domestically and even helped a large logistics provider with shipping to a military base overseas. 

Automotive and Service Parts: Automotive parts were important deliveries to ensure all shops had the right parts for their client with cars waiting on lifts.

Healthcare: Talk about an industry that doesn't sleep. We supported time-critical deliveries of many items like refrigerated specimens and medical equipment for diagnostics, hospitals, veterinarians, clinical researchers, and biotechnology companies.

Commercial services: Deliver items like treated water and electrical components, enabling businesses to service their clients without missing a beat. No delays, just relays!

Technology and IT: Located in the heart of data center alley, our Ashburn headquarters is trusted by numerous data centers to manage their secure and sensitive equipment with exceptional care and communication. 

Take a Bow: Client Success Stories

Never Stop Learning

Throw those caps in the air! Excel Courier values building careers alongside learning. With each lesson crafted to empower our team to lead, grow, and navigate both the business world and life with confidence.

This year has been exciting, with SIX live workforce development courses guided by a knowledgeable facilitator. We explored subjects, including:

Team members joined a series of FIVE in-person Microsoft Excel courses where they learned how to navigate FUNctions and spreadsheets, from the basics to the complexities. Pivot tables, anyone? 

Dedicated to the task, devoted to the fun

All work and no play makes [Excel] a dull company. This year we hosted at least TWELVE social gatherings from our annual State of Excel company party, Ukrop's 10K run in Richmond, Driver Appreciation Week, kayaking, multiple happy hours, to hikes and food drives to support our local communities in Northern Virginia, Maryland, D.C., and Richmond, Virginia.

Check out our Instagram for more!

Don't Turn Around [Look Ahead]

Thank you for hopping in the time machine with us. Memory lanes are great but we are all about moving forward. It's in our tagline, after all! Excel Courier's CEO, Chris Marchetti, says it best in his reflection on the year when he said,

"As the year comes to a close and a new one begins, I want to express my heartfelt thanks to everyone: our clients, drivers, team, and friends who made 2024 such a wonderful year. Your partnership drives everything we do, and we’re excited to accomplish even more together in 2025."

To throw another number in the mix, Chris has just celebrated 42 years in logistics. 🎉

We're excited to jump into 2025 and see how we can support our wonderful clients with new services and support teammates with new learning and career opportunities. Thank you all for being #1 to us.

What's Your Number?

Would you like us to review your account by the numbers? Or are you curious about how Excel Courier's services can support your business or career path? Let us know!

Contact Us Today